Terms of Use

1. What Parent PA does

Parent PA helps adults organise family administration. Depending on the features you use, it can receive messages and files, extract dates and tasks, organise information by child, identify missing or conflicting details, create or suggest calendar entries and reminders, assign tasks and answer questions about family information.

Some features use artificial intelligence. The Services assist with administration; they do not replace your judgement, the original source material or advice from a school, healthcare professional, emergency service or other responsible person.

2. Eligibility and authority

• You must be at least 18 years old and legally capable of entering this agreement.
• Children may not create accounts or use adult login credentials.
• You may create a child profile or submit information about a child only if you are the child’s parent, legal guardian, or another person legally responsible for the child’s day-to-day care, welfare and development, or you have that person’s clear authority.
• You must comply with parenting arrangements, court orders, confidentiality duties and laws that apply to the information you submit or share.

We may ask for reasonable information to verify your age, identity or authority, particularly where a privacy or access request concerns a child or shared family information.

3. Accounts, Managers and Supporters

You must provide accurate account information, keep it current and protect your login credentials. You are responsible for activity carried out through your account unless it results from our failure to use reasonable care.

• Manager: can see the family information made available in the workspace, create events and tasks, invite or remove members, assign responsibilities and manage permissions.
• Supporter: can see only information assigned or otherwise made available to them under the selected permissions, and can accept or reject assigned tasks.

The person inviting another user must choose appropriate permissions and remove access when it is no longer required. Each invited adult must accept these Terms using their own account. Do not share passwords or use another person’s account.

4. Your responsibility for important information

Parent PA may make mistakes. Messages can be incomplete, integrations can fail, senders can change details and AI can misread content. You must check important information against the original source, especially information involving health, safety, medication, allergies, transport, custody, payments, attendance, deadlines or a child being collected or supervised.

Do not use Parent PA as an emergency service, medical device, sole record of a legal obligation, or the only way to receive urgent or safety-critical information. In an emergency, contact the appropriate emergency service or responsible organisation directly.

5. Information and content you submit

You retain ownership of the messages, files, voice inputs, photographs, screenshots, calendar information and other content you submit (Your Content). You give us a limited, non-exclusive licence to host, copy, process, transmit, display and adapt Your Content only as reasonably necessary to provide, secure, support and improve the Services in accordance with our Privacy Policy.

You confirm that:

• you have the rights, authority and permissions needed to submit and share Your Content;
• Your Content and your use of it through Parent PA do not unlawfully infringe another person’s privacy, confidentiality, intellectual property or other rights;
• you will submit only information reasonably needed for family administration and will not use the Services to monitor or harass another person;
• you will correct or remove information that you know is materially inaccurate or no longer appropriate to share.

We do not claim ownership of private family content. We may create and use aggregated or de-identified information that does not reasonably identify an individual, subject to law and our Privacy Policy.

6. Artificial intelligence

AI and automated systems may classify, summarise, extract, match and generate information. Outputs are probabilistic and may be inaccurate, incomplete, delayed or unsuitable. You remain responsible for reviewing and deciding whether to use an output.

We do not permit our AI providers to train their general-purpose models on family content submitted to Parent PA. We may use de-identified or aggregated operational information to evaluate and improve the Services. Any materially different use of identifiable family content will require a clear explanation and any consent required by law.

7. Connected services and device permissions

You may choose to connect calendars, email, sign-in services, app stores or other third-party services. You authorise Parent PA to access and exchange only the information permitted by your settings and the relevant integration. You can withdraw permissions through Parent PA, your device or the third-party service, although this may disable features.

Third-party services are controlled by their providers and may change, fail or become unavailable. Their terms and privacy policies also apply. We are not responsible for their independent acts or omissions, but this does not reduce any responsibility we have under applicable law.

8. Acceptable use

You must not, and must not help anyone else to:

• use the Services unlawfully, fraudulently, abusively or in a way that harms or exploits a child;
• submit content you have no right to use or that is threatening, defamatory, discriminatory, obscene, malicious or invasive of privacy;
• impersonate another person, misrepresent your relationship or authority, or bypass family permissions;
• gain unauthorised access, probe security, introduce malware, overload the Services or interfere with another user;
• scrape, harvest or use automated means to extract data except through an interface we expressly provide;
• reverse engineer, copy, resell or exploit the Services except to the extent the law does not permit us to restrict that activity;
• use the Services to make automated decisions about a person’s legal rights, healthcare, education, employment, insurance, credit or access to essential services.

9. Beta service

During a beta period, features may be incomplete, change quickly or contain defects. We may ask you to test features and provide feedback. You should keep copies of important original messages and not rely on the beta as the only record of family commitments.

Participation in the Founding Family Beta is free for the stated beta period. You will not be converted to a paid subscription or charged after the beta unless you are shown the price and renewal terms and actively choose to subscribe. We may limit beta places, features, support or usage on reasonable notice.

10. Subscriptions, usage limits and payments

Paid plans may include different features or usage allowances, including limits based on the volume of content processed. Prices, billing periods, inclusions and any usage limits will be shown before purchase. Unless stated otherwise, prices are in Australian dollars and include GST where applicable.

• A subscription begins only when you actively confirm the purchase.
• If a plan renews automatically, we will disclose the renewal frequency, price and cancellation method before purchase.
• You may cancel renewal at any time through the place you purchased the subscription. Unless the law or the applicable store terms require otherwise, cancellation takes effect at the end of the paid billing period.
• If the price changes, we will give reasonable advance notice. You may cancel before the new price applies.
• Refunds and remedies are available where required by the Australian Consumer Law and any applicable app-store rules.

11. Our intellectual property

We and our licensors own the Services, including the software, design, branding, workflows, documentation and other materials we provide. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable and revocable right to use the Services for private family administration during your account term.

Parent PA and associated branding may be our trade marks. These Terms do not transfer any ownership rights to you.

12. Feedback

If you provide suggestions or feedback, you permit us to use it without payment or restriction to improve Parent PA or develop related services. This permission does not give us ownership of your private family content or allow us to identify your family publicly without consent.

13. Service availability and changes

We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Maintenance, security events, network failures, third-party outages and other events may affect access. We may change or discontinue features for legitimate product, security, legal or commercial reasons.

If a change materially reduces a paid Service, we will give reasonable notice where practicable and provide any remedy required by law. If you do not accept a material change to these Terms, you may stop using the Services and cancel before the change takes effect.

14. Suspension and closing an account

You may close your account through the available account settings or by contacting support@parentpa.com. A Manager should first export or save any information the family needs and deal with other members’ access.

We may suspend or restrict access where reasonably necessary to protect users or the Services, investigate suspected misuse, comply with law, respond to non-payment or address a material breach. Unless urgent action is required, we will give notice and a reasonable opportunity to fix the issue. We may close an account for a serious or repeated breach, unlawful conduct or an unremedied payment default.

Account closure and deletion are handled under our Privacy Policy. Some information may be retained where required by law, needed to resolve a dispute, or inseparable from a record legitimately shared with another user. We will not retain information longer than reasonably necessary.

15. Consumer guarantees and warranties

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Subject to those non-excludable rights, the Services are provided using reasonable care and skill, but we do not guarantee that every message will be received, every detail will be extracted correctly, every reminder will arrive, or every integration will remain available. Information generated by the Services is administrative assistance and must be checked where accuracy matters.

16. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when these Terms were accepted. We are not responsible for loss caused by your unlawful use, failure to protect your account, inappropriate sharing permissions, failure to check important output, or the independent failure of a third-party service.

Where we are permitted to limit a remedy for breach of a non-excludable guarantee relating to services, our liability is limited, at our option, to supplying the services again or paying the reasonable cost of having them supplied again. This limitation does not apply where it would be unfair or unlawful, or to liability that cannot be limited, including liability for fraud, wilful misconduct or personal injury caused by negligence.

17. Your responsibility for loss caused by misuse

You are responsible for reasonable losses we suffer because you deliberately or negligently misuse the Services, submit unlawful content, materially breach these Terms or infringe another person’s rights. You are not responsible to the extent the loss was caused by our act or omission, and this clause does not require you to indemnify us for liability that cannot lawfully be transferred to you.

18. Privacy

Our Privacy Policy explains how we handle personal information, including children’s and sensitive information. By using the Services, you acknowledge that policy. Where the law requires consent, we will seek it separately rather than treating acceptance of these Terms as consent for every privacy purpose.

19. Changes to these Terms

We may update these Terms for legitimate reasons, including changes to the Services, law, security or business operations. We will publish the updated Terms and give reasonable advance notice of material changes. A material change will not apply retrospectively. If you do not agree, you may stop using the Services and cancel before the change takes effect. We will seek fresh acceptance where required by law.

20. General

• Australian law applies to these Terms. The courts of New South Wales and any courts entitled to hear appeals from them have jurisdiction, subject to any rights you have to bring a claim elsewhere under consumer law.
• If a provision is unlawful or unenforceable, it will be read down to the extent possible or removed, and the remaining provisions continue.
• A delay in enforcing a right is not a waiver of that right.
• You may not transfer your account or these Terms without our consent. We may transfer our rights and obligations as part of a genuine corporate restructure or sale, provided this does not reduce your rights and we give any notice required by law.
• These Terms, the Privacy Policy and any plan terms shown at purchase form the agreement between you and us about the Services.

21. Contact